Rules and Regulations
 
NEW YORK PILOT PACKAGE PROGRAM
 
**This program includes only GREEN HAVEN CORRECTIONAL FACILITY, GREENE CORRECTIONAL FACILITY and TACONIC CORRECTIONAL FACILITY. For all other NYDOCCS facilities, please see our NEW YORK INMATE PACKAGE PROGRAM below.
 
All items offered in this catalog have been approved by NYDOCCS Administration following directive 4911A Inmate Packages. Inmates may receive six (6) packages in a calendar month containing food and general items, three (3) packages per calendar month may be ordered for an inmate by family and/or friends, and an additional (3) three packages may be ordered by the inmate for personal use, for a total of six (6) packages per calendar month with the following restrictions:
  • The total weight of a package (including 30 ounces of packaging) may not exceed 30 pounds (480 oz.)
  • The total weigh to food items may not exceed 8 pounds (128 oz.) per package
In addition, tobacco products may only be received three (3) times total per month.
Eligibility: Inmate eligibility to receive a package will be checked at the time the order is placed.
 
Shipping & Handling: All orders will be charged $6.95. Shipping charges are non-refundable.
 
Sales Tax: Sales tax is applied to tangible personal property, candy, cosmetic and toiletries. Food (except candy) is not taxable. Please see below for applicable sales tax per facility.
 
Payment Methods: Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order, facility check or personal check and ACE Cash Express. Full payment must be made prior to an order being processed. (See order form for more details.)
 
Products: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. We regret any of these changes and make every effort to ship the proper product that you request. If the items listed on your order form exceed the weight limits outlined above, Union Supply reserves the right to remove items to meet the weight limit restrictions.
 
Order/Return Inquiries: To inquire about an order or return contact us at:
Union Supply Direct
Attn: Customer Service
2301 E. Pacifica Pl., Dept. 701,
PO Box 9018,
Rancho Dominguez, CA 90224-9018
Phone: (562)361-5718
NYcustomerservice@unionsupplydirect.com
 
Returns: Please check all your items upon receipt. If any of the items are found to be defective or damaged during shipping, notify your Package Room Department officer to arrange for a return or exchange within 30 days of receipt. Items must be returned in the original box and packaging material, with proof of purchase. If the returned item is found by Union Supply to be defective or damaged due to shipping, the item will be repaired or replaced at no cost to you. Items that are determined by Union Supply to have been used, abused, or tampered with will not be exchanged or refunded and will be returned to the inmate in the same condition. Unopened merchandise that was ordered in error, for any reason, can be exchanged for a fee of $6.95. All exchanges or returns must be done within 30 days of receipt.
  
PLEASE NOTE: All products returned to Union Supply must be sent directly from the facility. Union Supply will not accept any product sent by an inmate’s friend or family member for a refund or exchange.
 
For security purposes, we cannot accept any products or packages that have left the facility. All original boxes and packaging material are required on any returned goods. 
 
  
NEW YORK INMATE PACKAGE PROGRAM
 
**To order for Green Haven Correctional Facility, Greene Correctional Facility and Taconic Correctional Facility please see our NEW YORK PILOT PACKAGE PROGRAM above.
 
Inmates may receive two (2) monthly packages per month containing Food and General items, the combined weight limit of both packages shall not exceed 35lbs. (560 oz.) and through the mail shall be included in the two (2) package limit. Certain items in this catalog may not be permitted at your facility and may be restricted in our computer system. Please check with your package room for a complete list of approved items at your facility. Package Privileges are subject to change without notice.
 
*Family members and friends of inmates located at “TV Facilities” can send a maximum of 2 Food-Only packages per year. Each package can weigh up to maximum of 20 lbs. (320 oz.). Please ensure your loved one is eligible to receive the package prior to placing your order. Inmates located at “TV Facilities” are still eligible to order 2 packages per month for personal use.
 
TV Facilities: Attica Correctional Facility, Clinton Correctional Facility Main/Annex, Elmira Correctional Facility, Five Points Correctional Facility, Shawangunk Correctional Facility, Southport Correctional Facility, Upstate Correctional Facility, Wende Correctional Facility.
 
Sales Tax: Sales tax is applied to tangible personal property, candy, cosmetic and toiletries. Food (except candy) is not taxable. Please see below for applicable sales tax per facility.
 
Shipping: All orders will be charged $6.95. Shipping charges are non-refundable.
 
Payment Methods: Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order, facility check or personal check and ACE Cash Express. Full payment must be made prior to an order being processed. (See order form for more details.)
 
Products: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval from customer to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request
 
Order/Return Inquiries:
 
To inquire about an order or return contact us at:
Union Supply Direct Attn: Customer Service
2301 E. Pacifica Pl.
Dept. 701, PO Box 9018
Rancho Dominguez, CA 90224-9018
Phone: (562)361-5718
NYcustomerservice@unionsupplydirect.com
 
Returns: Union Supply Direct is not responsible for refused items. Please ensure that the items you ordered are approved at your facility. If an items is not allowed at your facility, please be aware that Union Supply Groups is not responsible for return shipping of these items. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping please notify your Property Room Department officer to arrange a return or exchange. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $6.95. All exchanges or returns must be done within 30 days of purchase.

PLEASE NOTE: All products must come back to us directly from the facility. If for any reason you decide to send the package to a friend or family member, instead of back to Union Supply, then that sale is final and no exchanges or refunds will be issued. For security purposes, we cannot accept any products or packages that have left the facility. All original boxes and packaging material are required on any returned goods. 
  
INFORMACIÓN DE PEDIDO ADICIONAL PARA TODOS LOS ORDENES DE NEW YORK
 
Layaway program is for friends & family ONLY*: *Residents of New York Correctional Facilities are strictly prohibited from utilizing layaway. Please visit NYinmatepackage.com for complete details.
 
LAYAWAY PROGRAM For Family and Friends Only
 
The LAYAWAY PROGRAM is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you. 
  
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
  1. BY MAIL: Send all payments to:
    Union Supply Direct,
    Attn: Layaway Plan Dept. 99,
    P.O. BOX 9018,
    (Inmate Name & Number Must Accompany Each Payment.)
  2. *Now accepting: money order, personal check, Visa, MasterCard and Discover payments.
     
  3. BY PHONE: Call our Customer Service agents at (562)361-5718 M-F 5AM-8PM & SAT 7AM-1PM (PST).
 
LAYAWAY PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full. 
   
LAYAWAY REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $6.95.You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
TOBACCO: Inmates must be of minimum legal age to purchase or receive tobacco products. The minimum legal age is 21 years or older if the inmate is housed in the following facilities: Edgecombe Residential Treatment Facility, Lakeview Shock Incarceration C.F., Lincoln Correctional Facility, Otisville Correctional Facility, Sullivan Correctional Facility, or Woodbourne Correctional Facility. For all other facilities, the minimum legal age is 18 years or older. Tobacco orders will be canceled if the minimum age requirement is not met.