Rules and Regulations
 
FOOD PACKAGE PROGRAM
   
In Accordance with NYDOCCS Directive #4911, inmates of NYDOCCS may receive two (2) packages containing Food. The combined weight of both packages may not exceed 35lbs. (560 oz.) monthly. Food packages received both from visitors and through the mail shall be included in the two package limit. Certain items in this catalog may be restricted at your facility and not available for purchase. Please check with you package room for a complete list of approved items at your facility. Package privileges are subject to change without notice. Please ensure your loved one is eligible to receive a package prior to placing your order. Prices in this catalog are good for 6 months, August 1, 2021 – January 31, 2022. Please use the “Food Package Order Form” to place your order.
 
TV Facilities: Attica Correctional Facility, Clinton Correctional Facility Main/ Annex, Elmira Correctional Facility, Great Meadow Correctional Facility, Five Points Correctional Facility, Shawangunk Correctional Facility, Southport Correctional Facility, Upstate Correctional Facility and Wende Correctional Facility.
*Attention: Family and Friends of inmates located at “TV Facilities” listed above can send a maximum of 2 packages per year containing food items only. The maximum weight of each package ordered by family and friends may not exceed 20 lbs. (320 oz.).
*Inmates located at “TV Facilities” are eligible to order two (2) monthly packages containing food items. The combined weight of both packages may not exceed 35lbs. (560 oz.) monthly.
 
PRODUCT
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the customer to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
Layaway program is for friends & family ONLY:
Residents of New York Correctional Institutions are strictly prohibited from utilizing layaway. Please visit NYinmatepackage.com for complete details.
 
SALES TAX
Sales Tax is applied to tangible personal property, candy, cosmetics and toiletries (Tax Code B – Taxable Items). All Clothing and Footwear (under $100) are eligible for a reduced sales tax (Tax Code C-Reduced Taxable Items). Food (except candy) is not taxable (Tax Code A – Non Taxable Items). Please see last page of catalog for applicable sales tax per facility.
 
SHIPPING
All shipped orders will be charged $6.95 (Non-Refundable). Cancelled orders will not be charged.
 
RETURNS
Union Supply Direct is not responsible for refused items. Please ensure that the items you ordered are approved at your facility. If an items is not allowed at your facility, please be aware that Union Supply Groups is not responsible for return shipping of these items. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping please notify your Property Room Department officer to arrange a return or exchange. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $6.95. All exchanges or returns must be done within 30 days of purchase.
PLEASE NOTE: All products must come back to us directly from the facility. If for any reason you decide to send the package to a friend or family member, instead of back to Union Supply, then that sale is final and no exchanges or refunds will be issued. For security purposes, we cannot accept any products or packages that have left the facility. All original boxes and packaging material are required on any returned goods.
*Swintec typewriters must be returned to Swintec Corporation for repair once engraved if warranty service is required or for any exchanges. See address below.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.NYinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 100, PO Box 619059
Dallas, TX 75261-9059
Toll- Free Phone: 855-247-0562
 
ACE CASH EXPRESS:
CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
Call Union Supply Phone: (855)247-0562
After Placing the Order, Tell the Representative You Will Make a Cash Payment.
They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
Confirmation/Sales Order#, Exact Dollar Amount of Order, Inmate’s Last Name & ID Number.
 
ORDER ONLINE:
Place your order at www.NYinmatepackage.com
Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
Click the store locator link to find your closest Ace Cash Express store.
Print the order summary page; you will need this when making the payment.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
Confirmation/Sales Order#, Exact Dollar Amount of Order, Inmate’s Last Name & ID Number.
 
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. Full payment must be received by January 31, 2022 or it will be cancelled. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached (855)247-0562 M-F 7 am – 11 pm and Sat. 8 am – 4 pm (EST).
 
 
 
PROPERTY PACKAGE PROGRAM
  
In accordance with NYDOCCS Directive #4913, inmates of NYDOCCS may receive packages containing personal property items. Family, Friends and Inmates are responsible for ensuring the items they order are allowed at their facility and the inmate does not exceed the allowable possession limits. No inmate shall possess property (combined State and personal property), including legal material, in excess of that which can be placed in for (4) standard Departmental draft bags. Certain items in this catalog may be restricted at your facility and not available for purchase. Please check with you package room for a complete list of approved items at your facility. Package privileges are subject to change without notice. Please ensure your loved one is eligible to receive a package prior to placing your order. Prices in this catalog are good for 6 months, August 1, 2021 – January 31, 2022. Please use the “Property Package Order From” to place your order. Limits: The below limitations are from Directive 4913, however, Superintendents at individual facilities may further limit the amount of inmate property, please check with your package room for a complete list of limitations:
 
PRODUCT
Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the customer to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD
Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
Layaway program is for friends & family ONLY:
Residents of New York Correctional Institutions are strictly prohibited from utilizing layaway. Please visit NYinmatepackage.com for complete details.
 
SALES TAX
Sales Tax is applied to tangible personal property, candy, cosmetics and toiletries (Tax Code B – Taxable Items). All Clothing and Footwear (under $100) are eligible for a reduced sales tax (Tax Code C-Reduced Taxable Items). Food (except candy) is not taxable (Tax Code A – Non Taxable Items). Please see last page of catalog for applicable sales tax per facility.
 
SHIPPING
All shipped orders will be charged $2.95 (Non-Refundable). Cancelled orders will not be charged.
 
RETURNS
Union Supply Direct is not responsible for refused items. Please ensure that the items you ordered are approved at your facility. If an items is not allowed at your facility, please be aware that Union Supply Groups is not responsible for return shipping of these items. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping please notify your Property Room Department officer to arrange a return or exchange. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $6.95. All exchanges or returns must be done within 30 days of purchase.
PLEASE NOTE: All products must come back to us directly from the facility. If for any reason you decide to send the package to a friend or family member, instead of back to Union Supply, then that sale is final and no exchanges or refunds will be issued. For security purposes, we cannot accept any products or packages that have left the facility. All original boxes and packaging material are required on any returned goods.
*Swintec typewriters must be returned to Swintec Corporation for repair once engraved if warranty service is required or for any exchanges. See address below.
 
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: www.NYinmatepackage.com
Mail: Union Supply Direct, Attn: Customer Service
Customer Service Dept. 100
PO Box 619059 Dallas, TX 75261-9059
Toll- Free Phone: 855-247-0562
 
WARRANTY INFORMATION
All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
 
Casio Products Technical Support
1-800-634-1895
Repair information
1-800-706-2534
Authorized Service Center: Digitron Electronics
7801 Telegraph Rd. Suite D, Montebello, CA 90640
323-887-0777
 
CLEAR INVENTIONS/ CLEAR TUNES
2320 E. 49th St., Vernon, CA 90058
 
KOSS CORPORATION
129 N. Port Washington Ave., Milwaukee, WI 53212-1029
1-800-USA-KOSS
 
SANGEAN AMERICAN INC.
SERVICE DEPARTMENT
9900 Jordan Circle, Santa Fe Springs, CA 90670
 
SONY DIRECT RESPONSE
12451 Gateway Boulevard, Fort Myers, FL 33913
 
Swintec Corporation
320 West Commercial Ave, Moonachie, NJ 07074
Attn: Service Dept.
1-800-225-0867
For CA location call: 1-800-234-1322
 
TIMEX
Hot Line Watch Service
1-800-448-4639
 
KOSS CORPORATION
4129 N. Port Washington Ave., Milwaukee, WI 53212-1 029
1-800-USA-KOSS
 
ACE CASH EXPRESS:
CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
Call Union Supply Phone: (855)247-0562
After Placing the Order, Tell the Representative You Will Make a Cash Payment.
They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
Confirmation/Sales Order#, Exact Dollar Amount of Order, Inmate’s Last Name & ID Number.
 
ORDER ONLINE:
Place your order at www.NYinmatepackage.com
Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
Click the store locator link to find your closest Ace Cash Express store.
Print the order summary page; you will need this when making the payment.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
Confirmation/Sales Order#, Exact Dollar Amount of Order, Inmate’s Last Name & ID Number.
 
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. Full payment must be received by by January 31, 2022 or it will be cancelled. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be (855)247-0562 M-F 7am – 11pm and Sat. 8am – 4pm (EST).